Contact Us

Common Order-Related Questions
Need to download our W-9 form, explore the details of our Sole Source Provider status, learn how to submit a purchase order, etc.? See Common Questions About Orders.

Social Thinking Clinics
We have three clinics specializing in social treatment based in the United States. Contact one of our clinics

Customer Service Policy
Social Thinking is committed to the equitable treatment of every person and replying to and resolving all inquiries. Have questions about products, conferences, the Social Thinking Methodology, etc.? We’re here to help! Grievances will receive, to the best of our ability, corrective action in order to prevent further problems. See below for the many ways to contact us.


Headquarters for Social Thinking / Think Social Publishing, Inc.




Monday - Friday: 8am - 4:30pm Pacific Time

Closed on major US holidays


404 Saratoga Ave. #200
Santa Clara, CA 95050

Phone Numbers

U.S.: (408) 557-8595
Fax: (408) 557-8594

Emails | General questions and comments | Conference questions and orders  | eLearning questions and orders  | Product questions and orders | Schedule a speaker


Website Issues

For technical issues related to the website, email us at or call us at (408) 557-8595 from 8am - 4:30 pm California time (PST) Monday through Friday.


Please provide as much information as you can, such as the nature of the issue encountered, what page it occurred on, what operating system you use (Windows XP, Windows 7, Mac OS X, etc.), what browser you use and error message if you got one. This will help greatly with troubleshooting!


Our Staff

Staff Image

Staff Image 2

Back Row (left to right): Spencer Charlton, Director of Finance; Nate Kretz, Director of Fulfillment Logistics; Heidi Winner, Director of Marketing; Vanessa Alcantar, Director of Clinical Training & Front Office Manager; Marina Kashlinsky, Processing & Inventory Manager; Karen Nijjar, Staff Accountant; Sarah Osteraas, Senior Coordinator of Special Projects & STTSC; Marisa Smith, Director of Social Media & Blogging Network; Melissa Watkins, former Marketing Project Coordinator; Michelle Hulshof, Special Projects, Marketing & Conference Coordinator; Quynh Nguyen, Staff Accountant; Kathy Knudson, Customer Service & Order Processing


Front Row (left to right): Lilah Aguada, Customer Service; Michelle Garcia Winner, Founder of Social Thinking; Ivana Pignatelli, Chief Digital Officer; Veronica Zysk, Senior Director of Product Development & Intellectual Property; Pamela Crooke, Chief Strategy Officer; David Yanez, Special Projects, eLearning & Conference Coordinator


Not pictured: Sarah Halicki, Senior Coordinator of Product Development; Will Hector, Marketing Writer & Content EditorTina Ponzetti, Assistant/Special Projects; Elena Samsonova, Director of Conference Planning & Continuing Education; Trisha Brady, Intellectual Property Manager; Susan Rojo, Digital Marketing Manager



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