We're Here to Help
We have a lot of resources and it can be tough to know where to begin! That's why we are here to help. If your questions aren’t answered below, please contact us. Our office hours are Monday – Friday, 8am – 4:30pm PST; we’re closed on major holidays.
Your Support Team (back row followed by front row, left to right)
Kathy Knudson, Tina Ponzetti, Vanessa Alcantar, Marina Kashlinsky, Lilah Aguda, Sarah Halicki, Sarah Osteraas, Elena Samsanova, Nate Kretz, David Yanez. Not pictured: Debbie Meringolo, Trish Brady.
Shipping Estimates and Sales Quotes
How do I get a sales quote?
If you need a quote, please email firstname.lastname@example.org with your billing and shipping address information and a list of what you’d like to order.
How do I calculate the shipping cost for my order?
To calculate the cost of shipping your order, just add the desired products to your cart, input the destination zip code and click “Calculate” to see a list of shipping options and the exact cost associated with each option. If no shipping options are shown, please contact us with your order details and we’ll provide you with a shipping estimate.
ISBN/Item Numbers and Registration Forms
Do you have a registration form?
Yes! In most cases.
Livestreams: Go to the Livestream webpage you're interested in, and download the livestream registration form near the top of the page “Register Offline (email or fax)”.
Products: We don’t have an order form for our books, posters, games, etc., but you can download our product list which may be helpful.
Where do I find a product’s ISBN/item number?
ISBN/item numbers are located near the top of the product description webpages to the left of the “Add To Cart” button. You may also download our product list to locate this information.
Tax ID and W9
What is Social Thinking's Tax ID#?
Our Tax ID# 20-5426031
How do I get Social Thinking's W-9?
Is Social Thinking a Sole Source Provider?
Yes, we are the Sole Source Provider of Social Thinking products (though we carry other products too.) Download our Sole Source letter and product list for more details.
Tax Exempt, Purchase Orders, Vendor Applications, Pay an Invoice
How can I get Social Thinking to complete a vendor application?
Please email email@example.com with your request and we’ll get back to you in a timely manner.
How can I place an order using a Tax Exempt ID number?
When you get to the Payment/Billing page, click on the box "My Organization Is Tax Exempt," then enter your Tax-Exempt ID Number. The tax will be removed after you enter your payment details and click Continue.
If you are sending us a purchase order, please include your Tax-Exempt ID Number on/with the purchase order. Be sure to include the main contact person’s name, email address, and phone number as well.
How do I submit a Purchase Order?
There are many ways to submit a purchase order (PO)! For each method, please include your name, an email address to send the invoice, and—if applicable—your organization’s Tax-Exempt ID Number and Exemption Certificate.
- Online through our website: See below for instructions
- Email: firstname.lastname@example.org
- Fax: (408) 557-8594
- Mail: Social Thinking, 404 Saratoga Ave. #200 Santa Clara, CA 95050
Submitting a Purchase Order Online
Submitting a purchase order (PO) through our website enables your order to be processed more quickly, and ensures you’ll receive the latest online discounts. Here are the four easy steps to submit your PO through our website:
- Step 1: Browse the site for what you’d like to purchase by using the search field or quick links in the top navigation.
- Step 2: When you find an item you’d like to purchase, click the "Add To Cart" button.
- Step 3: Once everything you’d like to buy has been added to your cart, click the cart icon to go to your shopping cart and click the “Checkout” button.
- Step 4: Log in to your account or create a new account if this is your first purchase with us. Once logged in, you will be asked to select one of three payment options: Credit Card, Purchase Order, or PayPal. Click “Purchase Order" and fill out the information; if you are not affiliated with a school please enter "n/a" in the School District field. Next, click the “Attach PO” button to upload a digital copy of your PO. Complete the checkout process and you’re done!
I received an invoice; how do I pay it?
To pay your invoice, you can either:
- Mail a check to us:
404 Saratoga Ave, #200
Santa Clara, CA 95050
- Call us to pay by credit card. We accept the following credit card payments over the phone: Visa, MasterCard, and Discover. Our phone number is 408-557-8595. Office hours are Monday through Friday from 8:00 am to 4:30 pm Pacific time (California time)
I don’t live in the U.S. Do you ship internationally
Absolutely! We also have distributors in other countries that can help you save on shipping costs and delivery time. See if there's a distributor near you.
Order Tracking and Returns
What’s your return policy?
We take tremendous pride not only in the quality of what’s inside our products and what you’ll get out of them—but in how they’re made. We continually evaluate manufacturing standards in each product we sell—so it’s easy for us to stand behind every one of them. In the rare instance you encounter a problem related to defective materials and/or manufacture of a product published by and purchased through Social Thinking, we want to hear about it—and we’ll replace it for free. (Normal “wear and tear” resulting from use is excluded.) Simply email us at email@example.com and include a digital image and description of the problem, along with your order number and shipping address.
Unfortunately, we cannot replace Social Thinking products purchased through other vendors or products that are out of production. Some additional restrictions may apply.
You may return new items purchased from Social Thinking for any reason within 30 days of delivery for a full refund, provided they are in resaleable condition. Any discount received in purchasing the item(s) will be reflected in the return amount.
If the return is due to our error (e.g., you received an incorrect item), we’ll pay the return shipping cost. Please note that it may take up to 10 business days to process returns once they arrive at our office.
Ship Returns To:
404 Saratoga Ave. # 200
Santa Clara, CA 95050
How do I track my order?
When you place an order for a physical product (and include your email address), you’ll receive an email with the tracking number and a link so you can track your order right to your doorstep. It’ll be shipped no later than the following business day so you can start learning in no time!
Accessing the Livestream/Recording and Expirations
I purchased a livestream/recording, how do I access it?
Are your livestreams recorded and how long do I have to access it?
What is your cancellation policy?
Recordings of Webinars
Are your webinars recorded?
Continuing Education Credit and Certificates
Can I get CEs for watching your free webinars?
How do I get my certificate of completion?