We take tremendous pride not only in the quality of what’s inside our products and what you’ll get out of them—but in how they’re made. We continually evaluate manufacturing standards in each product we sell—so it’s easy for us to stand behind every one of them. In the rare instance you encounter a problem related to defective materials and/or manufacture of a product published by and purchased through Social Thinking, we want to hear about it—and we’ll replace it for free. (Normal “wear and tear” resulting from use is excluded.) Simply email us at firstname.lastname@example.org and include a digital image and description of the problem. Unfortunately, we cannot replace Social Thinking products purchased through other vendors or products that are out of production. Some additional restrictions may apply.
You may return new items purchased from Social Thinking for any reason within 30 days of delivery for a full refund, provided they are in resaleable condition. Any discount received in purchasing the item(s) will be reflected in the return amount.
If the return is due to our error (e.g., you received an incorrect item), we’ll pay the return shipping cost. Please note that it may take up to 10 business days to process returns once they arrive at our office.
Ship Returns To:
404 Saratoga Ave. # 200
Santa Clara, CA 95050
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