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Social Thinking's Order Questions

Common Questions About Orders

We’re here to help! If your questions aren’t answered below, please contact us. Our office hours are Monday – Friday, 8 am – 4:30 pm PT; we’re closed on major holidays.

Email: sales@socialthinking.com
U.S.: (408) 557-8595
International: 1 (877) 464-9278


1. Is Social Thinking a Sole Source Provider?

Yes, we are the Sole Source Provider of Social Thinking products (though we carry other products too.) Download our Sole Source letter and product list for more details.


2. How do I submit a Purchase Order?

The most efficient way to submit a purchase order is through our website. Learn How! You can also fax your order to (408) 557-8594, email it sales@socialthinking.com, or mail in your order to our office: 404 Saratoga Ave. #200, Santa Clara CA 95050 (for all methods please include your name, email and Tax Exempt ID if you have one).

NOTE: When submitting, please include your name, email address and, if applicable, your Tax Exempt ID number and a copy of your Tax Exemption Certificate.


3. How do I get Social Thinking's W-9?

Download our W-9 form.


4. How do I calculate the shipping cost for my order?

To calculate the cost of shipping your order, just add the desired products to your cart, input the destination zip code and click “Calculate” to see a list of shipping options and the exact cost associated with each option. If no shipping options are shown, please contact us with your order details and we’ll provide you with a shipping estimate.


5. Where do I find a product’s ISBN/item number?

ISBN/item numbers are located near the top of product webpages under “Quick Info.” You may also download our product list to locate this information.


6. How can I place an order using a Tax Exempt ID number?

If your organization is tax exempt, please send a copy of your Tax Exemption Certificate along with your purchase order. Be sure to include your name, email address, and Tax Exempt ID number.


7. What is Social Thinking's Tax ID#?

Our Tax ID# 20-5426031


8. How do I get a sales quote?

If you need a quote, please email sales@socialthinking.com with your billing and shipping address information and a list of what you’d like to order.


9. How can I get Social Thinking to complete a vendor application?

Please email sales@socialthinking.com with your request and we’ll get back to you in a timely manner.


10. What’s your return policy?

Review our return policy.


11. How do I track my order?

When you place an order for a physical product (and include your email address), you’ll receive an email with the tracking number and a link so you can track your order right to your doorstep. It’ll be shipped no later than the following business day so you can start learning in no time!


12. I don’t live in the U.S. Do you ship internationally?

Absolutely! We also have distributors in other countries that can help you save on shipping costs and delivery time. See if there's a distributor near you.

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